Privacy Policy

La Boucherie Chalong ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or interact with our services.

1. Information We Collect

Information You Provide Directly

• Reservation details: Name, email address, telephone number, date and time of visit, party size, and any dietary requirements or special requests.
• Enquiry forms: Information submitted through our contact form, including your name, email, and message content.
• Newsletter subscription: Your email address if you choose to subscribe to our newsletter.

Information Collected Automatically

• Usage data: IP address, browser type, device information, pages visited, and time spent on our website, collected via standard web server logs and analytics tools.
• Cookies: Small data files placed on your device to improve your browsing experience and help us analyze site traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your table reservations.
• To respond to your enquiries and provide customer support.
• To send you booking confirmations and relevant communications about your visit.
• To send marketing emails and newsletters, if you have opted in (you may unsubscribe at any time).
• To improve our website, services, and overall guest experience.
• To comply with applicable legal obligations.

3. Cookies Policy

Our website uses cookies to enhance your experience. We use:

• Essential cookies: Required for the website to function and cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymized and do not personally identify you.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Legal authorities: Where required by law, court order, or governmental regulation.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Reservation data is typically retained for up to 24 months for operational and legal compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data ("right to be forgotten").
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at info@laboucherie-chalong.com.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, Facebook, TripAdvisor). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@laboucherie-chalong.com
• Address: 19/107-110 Chao-Fa East Road, Chalong, Phuket 83130, Thailand
• Phone: 094 807 6831